Who we are
Moonlinen Library is operated by MOONLINEN LTD, a company of type LTD, with its legal address at Unit 13 Roding House, 2 Cambridge Road, Barking, United Kingdom, IG11 8NL, and company number 17399224. Refund requests can be sent to help@moonlinenlibrary.com.
Nature of digital content
Because eBooks are digital content that can be accessed and downloaded immediately, they cannot be returned in the way that other goods can. For this reason, refunds are handled as described in this policy.
When you can request a refund
You may request a refund within 14 days of purchase if the eBook is defective, corrupted or cannot be opened, and we have been unable to provide a working copy within a reasonable time.
You may also request a refund if you were charged more than once for the same order, or if the eBook you received is materially different from its description on our store.
If you have not yet downloaded or accessed the eBook, you may ask us to cancel the order within 14 days of purchase, in line with your legal rights as a consumer.
When a refund may not be available
Once you have downloaded or accessed an eBook that works correctly and matches its description, we may be unable to offer a refund, as you have already received the digital content.
Change of mind after download, or buying a title by mistake that was clearly described, is not usually eligible for a refund. Nothing in this policy affects your statutory rights.
How to request a refund
Email help@moonlinenlibrary.com with your order number, the email address used for the purchase and a brief explanation of the problem. We will review your request and reply within 5 working days.
Approved refunds are returned to the original payment method. Depending on your bank or payment provider, it may take several days for the funds to appear.